In General

Booking terms and condition
Tours can be changed or canceled up to 7 days before departure free of charge. For changes and cancellations later than 7 days before departure, there is no refund. This also applies if you book less than 7 days before the start date of the tour.
Bad weather does not give grounds for cancellation. If, on the other hand, El-tour has to cancel for safety reasons due to bad weather conditions, a refund will be given.

Regarding the tours "Borgund Stave Church & Stegastein Viewpoint" and "Stalheim & Undredal"
The organizer may cancel the tour if the number of places sold is less than 4 pax.

Do you offer cancellation protection?
El-tour do not offer a cancellation protection, so we recommend everyone to buy a private travel insurance covering potential cancellation.

What to do if you want to change or cancel your booking.
If you need to cancel or change your booking, please contact our customer service at post@el-tour.no or call us on 0047 92 35 10 20.

Practical information
Audio guide in English
Limited space for luggage.
No animals allowed

Safety
We have some standard child seats in the bus.

Where do I find the bus?
The bus departs from bus stop A/B in Flåm. 50 meters from the end station of the Flåm railway.  Meet up 10 minutes before departure if possible.

What about luggage?
Our buses have limited space for luggage. Please place suitcases and large bags in the luggage storage before you get to the bus stop. If you have little time between arrival in Flåm and departure bus, let our driver know if possible before you find luggage storage. There is luggage storage close to the entrance to the Information Center in FLåm.

Is it possible to pay by credit card?
Normally the driver will bring along a Card Terminal. So it is possible to hop on the bus from the bus stop if we have available seats . We recommend to book online. Some departures and days of the week the bus have no available seats if you meet up at the bus stop.

What age is considered a child?
15+ Adult
0-15 Child

If you have questions regarding our tours, please send us an email.